Product Safety Information

Please take the time to read our product safety information. As is stated in our terms of service we accept no responsibility for damages due to misuse of our products.

Product Safety Information 

Candles:

  • Never burn a candle unattended, always extinguish prior to leaving a room or going to sleep.
  • Ensure the wick is trimmed to 5mm prior to the first and every time you light the candle. Ensure the wick stays in the center of your candle.
  • Remove all crystals, flowers and decoration prior to lighting your candle, this excludes small petals and crystal chips.
  • Glass candles ALL carry the risk of the glass jar overhearing and exploding. It is very important that you only burn a candle for 2-4 hours at a time.
  • Keep burning candles away from children and pets and do not burn near any flammable objects such a curtains, walls or shelving and keep out of any drafts.
  • If flame becomes too high (over 1.5 inches) or if flickering repeatedly, extinguish and contact Moonstone + Sage ltd.
  • Burn candle on a heat proof surface and never move a candle whilst lit or freshly extinguished as the glass and tin can get extremely hot.
  • Do not burn a candle in a container or glass that is chipped or cracked, if the item arrives damaged please return as per our returns policy.
  • Extinguish candle once there is 1cm of wax remaining and DO NOT relight.
  • Do not allow flame to touch sides of container as this could cause the container or glass to crack and explode.

Wax Melts 

  • Never burn wax melts unattended, always extinguish before leaving a room or going to sleep.
  • Always burn in an approved wax burner. Wax burners should be at least 10cm in height between the tea-light and the wax melt.
  • Never use bigger than a 4 hour tea light
  • Keep burning candles away from children and pets and do not burn near any flammable objects such a curtains, walls or shelving and keep out of any drafts.
  • Burn wax burner on a heat proof surface and never move a candle whilst lit or freshly extinguished as the burner can get extremely hot.
  • Do not add water to wax burner under any circumstances.

 

If you have any questions, please do not hesitate to contact us at hello@moonstoneandsage.co.uk